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Overcoming The Fear That Holds Us Back

Category Archives: Trust

Overcoming The Fear That Holds Us Back

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I love being a parent, except for one thing — the amount of fear in my life. I’ve always been cautious, but not a worrier or one prone […]

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Save An Angry Customer With These Three Words And Other Trust-Building Moves

“How can I get my employees to be straight with me?” That question came from the back of the room a few weeks ago while I was delivering […]

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Why I’m Following Starbucks CEO Howard Schultz

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For most leaders, the middle of the road is an alluringly comfortable place. It’s safe, well-trodden, and known. Unfortunately, what it isn’t is inspiring. Consider any inspirational leader […]

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Having A Greg Smith Moment

When I read Greg Smith’s blistering op-ed about Goldman Sachs in the New York Times two weeks ago, like many, I was floored. My first thought was “How brave!” quickly followed by, “Is […]

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How To Fire Someone Without Losing Sleep Over It

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Sometimes, after you fire someone, they stay with you. You know the ones — the guy who worked hard but just didn’t have the strategic expertise you needed. […]

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What To Do When Someone’s Out To Get You At Work

It can come out of nowhere. There you are, minding your business at work, trying to do a good job, when a colleague undermines you. It could be […]

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Your Brain at Work by David Rock

This is one of my favorite authors, David Rock, speaking to Google on the field of neuroleadership — where neuroscience and leadership meet. His work is featured prominently […]

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Learning From a Tragedy That The Right Time Is Often Right Now

Finding Meaning from Tragedy (Image from Flickr)

Finding Meaning from Tragedy (Image from Flickr) What is it about human nature that we’re obsessed with finding the right time to do what we can easily do […]

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I don’t trust you. Now what?

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We are living in a time of profound distrust. We don’t trust the financial markets or corporate America. We don’t trust our national leaders or institutions. (This week’s […]

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Five Communication Mistakes That Are Holding You Back at Work

Five communication mistakes that are holding you back

There’s just something about communications that’s harder than it should be. Of all the skills we develop as leaders and professionals, communicating is one that we’ve been practicing […]

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